Returns and Eschanges
Upon request of the Customer and after contact with the Commercial Service, exchanges and / or returns of any product may be accepted. The return or exchange, can only be accepted if the product delivered, is in the same conditions in which the sale was made, otherwise the claim of the Client can not be accepted.
Exchanges and returns will only be accepted within 30 days.
The exchange and / or return actions lead, in most situations, to the issuance of credit notes. According to the provisions of no. 5 of Article 78 of the C.I.V.A., the corresponding credit may only be granted upon receipt by the Supplier of the duplicate of the credit note, duly signed and stamped by the customer.